Support Engineer

Support Engineer Poole Competitive DOEAre you a Support Engineer who enjoys structured problem-solving and taking ownership of technical issues from start to finish?This is an opportunity for a Support Engineer who wants exposure across Microsoft 365, infrastructure, networking and cloud technologies, while maintaining a high standard of customer service.As a Support Engineer, you will benefit from: 25 days holiday + bank holidaysCompany bonus schemeDevelopment plan with opportunity to gain certificationsComprehensive wellness programCompany events and rewards As a Support Engineer, your responsibilities will include: Troubleshooting and resolving helpdesk incidents across multiple technologiesSupporting users across Windows and macOS environmentsAdministering and supporting Microsoft 365 servicesEscalating complex issues to senior engineers or third parties when requiredMaintaining technical documentation and knowledge base articlesActing as an escalation point for junior support engineers As a Support Engineer, your experience will include: At least 2 years experience within an IT helpdesk or technical support roleStrong knowledge of Microsoft 365 and core servicesExperience supporting Windows and macOS operating systemsUnderstanding of Active Directory, DNS, DHCP and Group PolicyFamiliarity with networking concepts such as VPNs, routing and switchingConfident communication skills with both technical and non-technical users If you''re ready to take the next step in your ..... full job details .....