Support Engineer

Support Engineer | Poole | Competitive DOE

Are you a Support Engineer who enjoys structured problem-solving and taking ownership of technical issues from start to finish?

This is an opportunity for a Support Engineer who wants exposure across Microsoft 365, infrastructure, networking and cloud technologies, while maintaining a high standard of customer service.

As a Support Engineer, you will benefit from:

• 25 days holiday + bank holidays
• Company bonus scheme
• Development plan with opportunity to gain certifications
• Comprehensive wellness program
• Company events and rewards

As a Support Engineer, your responsibilities will include:

• Troubleshooting and resolving helpdesk incidents across multiple technologies
• Supporting users across Windows and macOS environments
• Administering and supporting Microsoft 365 services
• Escalating complex issues to senior engineers or third parties when required
• Maintaining technical documentation and knowledge base articles
• Acting as an escalation point for junior support engineers

As a Support Engineer, your experience will include:

• At least 2 years’ experience within an IT helpdesk or technical support role
• Strong knowledge of Microsoft 365 and core services
• Experience supporting Windows and macOS operating systems
• Understanding of Active Directory, DNS, DHCP and Group Policy
• Familiarity with networking concepts such as VPNs, routing and switching
• Confident communication skills with both technical and non-technical users

If you''re ready to take the next step in your career as a Support Engineer, this role offers the technical depth and progression to support your long-term goals. Apply today with an up-to-date CV or call Josh at Rubicon for more information.