Support Engineer (Pega Specialist)

Support Engineer (Pega Specialist) - You must have some previous experience support Pega.

London, United Kingdom Up to -41k - 12 Month Fixed Term Contract

My client are looking for an experienced-Support Engineer-with-Pega-expertise to join their team supporting critical business systems. This is an excellent opportunity for someone who enjoys troubleshooting, problem-solving, and delivering high-quality technical support while working with a leading low-code platform.

Pega experience is essential for this role, candidates without clear Pega experience-in their CV will be rejected.

Key Responsibilities:

• Provide 2nd line support for Pega-based applications and related systems
• Investigate, diagnose, and resolve technical issues within agreed SLAs
• Escalate complex incidents to 3rd line/development teams where required
• Monitor system performance and proactively identify potential issues
• Support deployments, patches, and system upgrades
• Work closely with users, stakeholders, and technical teams to ensure smooth service delivery
• Maintain accurate incident records and technical documentation

Required Skills & Experience:

• Proven experience in a-2nd Line Support/Application Support role
• Strong hands-on experience supporting-Pega-applications (essential)
• Excellent troubleshooting and incident management skills
• Experience with SQL/databases would be advantageous
• Understanding of ITIL processes and service management best practice
• Strong communication skills with a customer-focused approach

Contract Details:

• 12 month Fixed Term Contract
• Hybrid working 2 days per week onsite in London
• Immediate start/quick turnaround process

If you have some-Pega support experience-and are looking for your next opportunity, apply now for immediate consideration.