Support Engineer (Pega Specialist)

Support Engineer (Pega Specialist) - You must have some previous experience support Pega. London, United Kingdom - Up to 41k - 12 Month Fixed Term Contract My client are looking for an experienced Support Engineer with Pega expertise to join their team supporting critical business systems. This is an excellent opportunity for someone who enjoys troubleshooting, problem-solving, and delivering high-quality technical support while working with a leading low-code platform. Pega experience is essential for this role, candidates without clear Pega experience in their CV will be rejected. Key Responsibilities: Provide 2nd line support for Pega-based applications and related systems Investigate, diagnose, and resolve technical issues within agreed SLAs Escalate complex incidents to 3rd line/development teams where required Monitor system performance and proactively identify potential issues Support deployments, patches, and system upgrades Work closely with users, stakeholders, and technical teams to ensure smooth service delivery Maintain accurate incident records and technical documentation Required Skills and Experience: Proven experience in a 2nd Line Support/Application Support role Strong hands-on experience supporting Pega applications (essential) Excellent troubleshooting and incident management skills Experience with SQL/databases would be advantageous Understanding of ITIL processes and service management best practice Strong communication skills with a ..... full job details .....