1st Line Support Engineer

1st Line Support Engineer - -25,00034,000

We''re working with a growing IT services provider based in London who are looking to add a 1st Line Support Engineer to their service desk team.

This is an excellent opportunity for someone early in their IT career to join a fast-paced environment with clear progression into 2nd line support.

Responsibilities:

• Providing 1st line support via phone, email, and ticketing system
• Logging, managing, and resolving support tickets within agreed SLAs
• Supporting users with Microsoft 365, Active Directory, and desktop issues
• Escalating complex issues to 2nd/3rd line teams
• Building strong relationships with end users

Tech environment:

• Microsoft 365 / Office 365
• Active Directory (user management, password resets)
• Windows 10/11
• Basic networking (VPNs, DNS, DHCP)

What we''re looking for:

• 6-18 months'' experience in IT support or helpdesk
• Strong communication skills and customer focus
• Passion for IT and willingness to learn

Package:

• -25,00034,000
• Hybrid working (2-3 days remote)
• 25 days holiday + bank holidays
• Funded certifications (Microsoft, CompTIA)
• Clear progression to 2nd Line role

If this role isn''t quite right, but you''re working in IT Support and open to new opportunities, feel free to apply or get in touch.

INDAV

View Full Details