Support Engineer

Support Engineer Cardiff - Hybrid (3 days in office) Up to £30,000 + benefits Looking to build a career in tech rather than stay on a service desk?We''re working with a growing cloud and telecoms business in Cardiff, hiring 3 Support Engineers. It''s a great opportunity to move into a niche area like voice and cloud, with full training provided.What you''ll be doing:Supporting a voice/telecoms platform (VoIP, SIP) Troubleshooting issues and managing tickets end-to-end Supporting customers via phone, email and ticketing system Learning platforms, call systems and integrations What they''re looking for:IT support, service desk OR strong customer service + interest in tech Good problem-solving skills Confident communicator Keen to learn and progress Why join:Clear progression into 2nd line or engineering Full training and mentoring Supportive team environment Working pattern:3 days in Cardiff office (Tue-Thu) Shifts: 8-4:30 or 9:30-6 (rotating) If you''d like to find out more, please contact James Chau at . ..... full job details .....