An exciting opportunity has arisen within the IT team for a Support Engineer.Working on infrastructure and deskside support, you will be providing support to both colleagues and students across all four campuses. The successful candidate is expected to rotate and support cover on all sites. (Watford/Hemel/Luton).You will take turns on answering calls on Service Desk on a rota basis, which may be offered on an ad-hoc basis from home.The post holder will support users with PC, Mac and mobile devices along with supporting systems and services used by colleagues and students.Technical skills required are: knowledge of PC, Mac and IOS / Android devices, multifunction printers, Active Directory, networking, a working knowledge of ITIL processes for Incident, Problem and Change management, Hardware Asset management, and service desk applications.You will possess excellent organisational and problem-solving skills with a keen desire to help and support people. The ideal candidate will have experience of providing excellent support services to a broad user base, the ability to ''get stuck in'' and the attitude of wanting to improve services and solutions to teaching and learning services.Candidate has the skills and ability to support in a fast-paced environment.MAIN PURPOSE OF JOBTo deliver day to day IT Business as Usual (BAU) support services, also, to support the Senior Support Technicians in improving WHC Group IT support services. The role of the Support Technician is to ..... full job details .....