Support Bar Analyst

IT Support Analyst - Support Bar2 positions 2-month contract salary/rate Location: Shepherd''s Bush / Brook Green, London Working pattern: Monday-Friday, 5 days per week on-site Hours: Shifts between 7:00am and 5:30pm This is a fully office-based role, 5 days per week in Shepherd''s Bush / Brook Green, and on-site working is non-negotiable. You''ll also need to be flexible to work Monday-Friday shifts between 7:00am and 5:30pm. The opportunityWe''re looking for 2 IT Support Analysts to join the Support Bar team of a leading global customer data science, analytics and retail technology organisation.This is a hands-on, customer-facing role supporting users across a modern, technology-driven environment. You''ll provide Level 1 and Level 2 IT support, working from a busy Support Bar as well as supporting remote users.You''ll be part of a global team of 10, with 4 colleagues based in the UK and the remainder working internationally, giving you the opportunity to collaborate across a genuinely global IT function. What you''ll be doingProvide friendly, professional Level 1 and Level 2 IT support to on-site and remote users.Troubleshoot hardware, software, account, configuration and connectivity issues across Windows and macOS.Support technologies including Microsoft 365, Entra ID, Active Directory, Intune, Cloudflare VPN, mobile devices and AV/meeting room technology.Investigate Level 2 issues thoroughly before escalation and gather logs, screenshots, error messages and diagnostic ..... full job details .....