Student Support Hub Adviser

As a Student Support Hub Adviser, you will be the first point of contact for students seeking guidance, information or support, delivering a warm, professional and student-centred service.You will play a key role in creating a welcoming environment, resolving queries at first contact wherever possible, and ensuring students feel supported, understood and empowered throughout their university experience.Client DetailsOur client is a leading higher education institution committed to placing students at the heart of everything it does. With a strong focus on inclusivity, wellbeing and service excellence, the university has recently invested in a brand-new Student Support HubDescriptionKey Responsibilities:Providing front-line, in-person support to students within the Student Support HubDelivering excellent customer service in a clear, approachable and supportive mannerUnderstanding student needs, assessing queries and offering practical solutions or referralsSupporting students who may be distressed, with empathy and professionalismResolving queries at first point of contact wherever possible using knowledge, systems and initiativeAccurately recording interactions using CRM or live-chat systemsCollaborating with academic and professional services teams across the universityMaintaining confidentiality and handling sensitive information in line with GDPR and compliance standardsActively developing and maintaining knowledge of policies, services and processesProfilePerson ..... full job details .....