Student Customer Service Administrator

Monday to Friday 8am to 4.30pm / 11.30am to 8pm on a rotaTemp to the end of September initiallyMain duties will include: Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of themanagement team Handling all manners of enquiries: from students, parents, universities and stakeholders in the business. Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students,resolving customer issues at the time or referring them to management via the appropriate channels Distributing post and managing student parcel pick-up system Front-of-house and reception duties Preparing written correspondence as requested by other members of the management team Receiving student payments Assisting Scheme Manager in administrative actions required for all aspects of financial control including.-Credit controlReconciling staff expensesDaily cash and card banking reconciliationPetty cash reconciliationUpdating booking system with payments received or further chargesInvoice reconciliation and payment requestOrdering new office, cleaning and maintenance suppliesPreparing arrival packs for new residentsPublishing and distributing signage for notice boards around schemeChecking returned licence acceptances ensuring all relevant documents have been receivedPerform room viewings for potential new residentsAssisting the Assistant Scheme Manager with administrative tasks as requiredWork with the ..... full job details .....