Student Casework Officer

Job Summary

• Job Role: Student Casework Officer
• Industry: Higher Education
• Location: London
• Working Environment: Flexible working
• Contract: Temporary
• Employment Type: Full-Time
• Working Hours: 35 hours per week
• Rate: from -19.19 per hour + holiday PAYE

Overview of the role
My client is a leading university based in the heart of London, and they are looking for someone to join their Student Casework team at Officer level on an interim basis. You will be responsible for the day-to-day management of student casework relating to appeals, complaints, student conduct cases, and academic misconduct. You will manage your own case load, as well as providing support to appointed Investigating Officers and Conduct Chairs, including briefing, recommendations and guidance to ensure compliance. You will be required to regularly liaise with students and colleagues from across the institute, to provide concise and clear information and guidance. You will need a firm understanding of the guidance set down by the Office of the independent Adjudicator (OIA). You will provide full support to Panels and Hearings, taking complete and coherent records and minutes from meetings, and following up on action points.

Operational Duties:

• To maintain detailed records relating to active and archived cases including precedents in the resolution of cases, using the College''s case management system
• To work closely with colleagues in the Student Casework Team and beyond to ensure the provision of high-quality services, and continuous improvement to the student experience.

Student Casework

• To implement the policies and procedures relating to student complaints and academic appeals, with an emphasis on early dispute resolution and capturing lessons learnt, and follow up recommendations.
• To deliver training for the Student Casework Team, Investigating Officers and Panel Members which supports the timely resolution of cases to promote an understanding of legal and regulatory obligations and shares best practice from across the sector.
• To provide advice and guidance to academic and support staff, Investigating Officers, Panel members and students on the Student Casework Policies and Procedures.
• To oversee and assist appointed Investigating Officers by reviewing evidence and determining appropriate remedies for redress in line with the procedures and precedent and OIA guidance.
• To draft clear and accurate letters of response to complainants and appellants under the direction of the Student Casework Manager.
• To record minutes from meetings which support the timely conclusion of investigations and the production of outcome letters.
• To manage and answer queries for several busy, student-facing inboxes.

Person Specification

• A minimum of 2 years casework experience in a Higher Education setting.
• Experience of detailed casework investigations in a higher education or similar setting.
• Experience of implementing policy and procedure to ensure alignment with external good practice framework and sector best practice and supporting guidance to support the implementation of policy and procedure
• Experience of providing advice and guidance to a range of stakeholders
• Experience of effective handling of sensitive data in a remote working setting.

Key Skills

• Able to confidently and empathetically handle challenging conversations with staff and students, in particular around sensitive subjects pertaining to pastoral issues.
• Exceptional written and oral communication skills, with the ability to communicate complex information clearly, concisely, and persuasively.
• Minute taking and the ability to produce comprehensive and clear reports of meetings.
• Ability to interpret and analyse regulations, policy and procedures and apply them to individual cases and provide advice to investigating officers based on this analysis.
• Attention to detail and the ability to organise a full workload, identify priorities, and meet deadlines. Ability to work independently as part of a team, contributing to achieving team goals and the college objectives.

What you need to do now
If you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV.

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