Strategic Customer Success Manager

Strategic Customer Success ManagerSalary: £60,000-£70,000 + 10-20% performance-related bonusLocation: Remote, UKMFK Recruitment is proud to be working with a well-established global software company to recruit a Strategic Customer Success Manager.Our client provides an AI-powered, code-free testing platform that helps organisations test critical ERP and business applications, reduce risk and deliver business change more effectively.We know this business extremely well. Over the past six years, MFK Recruitment has placed 16 people with the company, and 10 are still working there today.The Strategic Customer Success Manager will take ownership of a portfolio of strategic, growth and high-potential customers. You will build strong relationships with senior, operational and technical stakeholders, ensuring customers achieve measurable value from their investment.This is a commercially focused Customer Success position covering customer adoption, retention, renewals and account growth.Key responsibilitiesBuild trusted relationships with executive, operational and technical stakeholders Understand customers'' business objectives, priorities and measures of success Create and deliver strategic customer success plans Lead executive business reviews focused on outcomes, adoption, ROI and future priorities Drive product adoption and identify barriers affecting customer engagement Develop relationships across multiple areas of each customer organisation Monitor customer health, ..... full job details .....