Ad Agency Customer Success

Role: Ad Agency Customer SuccessCompany: CV LibraryLocation: Fleet, HampshireWork Patten: HybridHours: Mon - Fri, 9.00am - 5.30pmSalary: Competitive salaryCV Library, one of the UK''s leading job sites, is seeking an Ad Agency Customer Success Manager to join our growing team. As an Ad Agency Customer Success Manager, you will play a vital role in ensuring the success and satisfaction of our advertising agency clients.In this role, you will be responsible for building and maintaining strong relationships with our advertising agency clients, understanding their needs, and delivering outstanding customer service. You will work closely with our sales and operations teams to manage the onboarding process, monitor campaign performance, and identify opportunities for account growth.Responsibilities:Build and maintain strong relationships with assigned advertising agency clientsAct as the main point of contact for clients, providing exceptional customer serviceUnderstand client goals and objectives and develop strategies to help them achieve successCollaborate with internal teams to ensure smooth campaign implementation and executionMonitor campaign performance and provide regular updates and insights to clientsIdentify opportunities for account growth and drive upsell and cross-sell initiativesRequirementsPrior experience in a customer success or account management role, ideally within the advertising or digital marketing industryStrong relationship building and communication ..... full job details .....