Strategic Account Manager

Our client, a fast growing UK-based third-party logistics provider specializing in e-commerce and offering end-to-end order fulfillment, including warehousing, pick and pack, and global shipping are looking for a Strategic Account Manager to join their team based in Wrexham.

On Offer:

• An opportunity to join a rapidly growing third-party logistics (3PL) provider that offers end-to-end e-commerce order fulfillment, including inventory storage, pick and pack, shipping, and returns management.
• An attractive salary up to £50K, dependent on skills and experience.
• 25 holidays plus birthday plus bank holidays
• Simply health medical cover

Main Purpose of the Role:

Reporting to the Chief Revenue Officer & Managing Director, the Strategic Account Manager is a senior commercial leader responsible for the long-term success and growth of the companies key client relationships. This role sits at the intersection of relationship management, commercial strategy, and operational collaboration - acting as the primary point of accountability for client satisfaction, revenue retention, and growth across a defined portfolio of strategic accounts.

The successful candidate will be equally comfortable building trust at a personal level with client stakeholders as they are negotiating contract terms and shaping commercial frameworks. Critically, they will be a connector and orchestrator — solving complex client challenges by mobilising the right internal expertise, rather than working in isolation.

Duties and Responsibilities of the Strategic Account Manager:

Client Relationship Management

• Build and maintain deep, trusted relationships with senior stakeholders across client organisations.
• Engage with clients at both a personal and commercial level, understanding their business culture, priorities, and pressures.
• Act as the primary escalation point for strategic accounts, ensuring issues are resolved swiftly and professionally.
• Conduct regular structured account reviews to assess satisfaction, performance, and alignment with client goals.

Commercial Acumen & Solutions

• Translate client needs into clear, realistic, and commercially sound solutions — setting expectations that the company can confidently deliver.
• Collaborate cross-functionally with operations, finance, and technology teams to design and deliver client solutions.
• Identify and manage risks arising from changes in client profile, volume, or operational requirements that have commercial implications.
• Support the development of commercial proposals, pricing structures, and service amendments in response to evolving client needs.

Customer Growth & Strategic Planning

• Develop a thorough understanding of each client's growth strategy, supply chain roadmap, and fulfilment aspirations.
• Proactively identify opportunities to grow wallet share through value-added services, capacity expansion, or enhanced service offerings.
• Monitor client trading patterns and profile changes (e.g. SKU growth, channel shifts, seasonal peaks) and initiate timely commercial conversations where required.
• Produce and maintain strategic account plans that document relationship health, opportunity pipeline, and risk management actions.

Contract & Commercial Governance

• Lead contractual discussions and negotiations, including contract renewals, rate reviews, and service level amendments.
• Ensure all commercial agreements are accurately documented, compliant with company policy, and mutually understood by all parties.
• Work closely with legal and finance to ensure contract terms protect the company commercial position while maintaining client confidence.
• Maintain awareness of contract expiry timelines and proactively manage the renewal cycle to avoid lapses or last-minute pressure.

Team Leadership

• Line-manage and develop a team of Account Managers, providing coaching, performance oversight, and career development support.
• Provide strategic direction to the Customer Service team, ensuring day-to-day client interactions reflect company’s service standards.
• Foster a collaborative and solutions-focused team culture, encouraging collective ownership of client outcomes.
• Set clear KPIs for the account management function and report performance against agreed targets to the CRO and MD.

To be Considered:

• Proven track record in senior account management, client success, or commercial management — ideally within fulfilment, logistics, or supply chain.
• Demonstrable ability to manage complex client relationships at both strategic and operational levels.
• Strong commercial acumen with experience owning contract negotiations and renewals.
• Ability to identify client needs clearly and translate them into practical, deliverable solutions.
• Experience leading and developing teams, with a collaborative and empowering leadership style.
• Excellent interpersonal and communication skills — confident presenting to and influencing senior client stakeholders &highly organised with the ability to manage a portfolio of accounts, each at different relationship and commercial stages.

For full details contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry