My client is looking for an experienced Strategic Account Manager to help support futher growth by nourishing, building, and growing their existing relationships with some of their most important customers in the small medium-sized business sector (SMB). Your aim is to enable customers to be more successful through the application of cloud-based technologies and in doing so become their most Trusted Advisor . Working with your colleagues in specialist roles such Customer Experience, Customer Success and Product/Solution Sales Specialists, you will achieve this by: helping customers understand, invest in and unlock the value of cloud-based technologies relevant to their business; provide customers with an efficient and cost-effective source of valued and relevant technologies and services; The Strategic Account Manager is a crucial position that affects every level of the organisation. You ll be on the front-lines of relationship and account management, and you must own the success of your customers. About the Role The Strategic Account Manager is responsible for the retention and growth of existing business with each of your customers across your territory. Many customers represent an untapped opportunity to be helped more successfully with cloud-based technologies. For this role the Strategic Account Manager is responsible for the following: Creating and implementing Account Plans for all strategic accounts with short-term objectives and long-term goals, ..... full job details .....