Specialist Officer

Homelessness Complaints and Enquiries Officer Westminster Contract £40.00 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced is looking for a Homelessness Complaints and Enquiries Officer Hybrid (office and home-based working as required) About the Role Westminster City Council is seeking an experienced Complaints and Enquiries Officer to support our Housing Services team. This role will focus on managing, investigating, and responding to complaints and enquiries relating to homelessness services, including statutory decision-making, the housing register, and temporary accommodation. The successful candidate will manage a varied caseload of complex complaints, ensuring timely, thorough, and compliant responses while maintaining a strong customer-focused approach led by empathy, professionalism, and clarity. This post is hybrid and will require working across council office locations and home working in line with business needs. This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. Key Responsibilities Manage and respond to complaints and enquiries relating to homelessness services Handle complaints covering statutory homelessness decisions, housing register applications, and temporary accommodation Ensure complaint responses are compliant with homelessness legislation, statutory guidance, and council policies Manage a caseload proactively with ..... full job details .....