Spanish Speaking Customer Service Advisor

Spanish Speaking Customer Service AdvisorLocation: Nottingham (Hybrid 2 days in the office, 3 days working from home)Salary: £24,000 per annumContract: Full-time, PermanentHours: Monday to Friday, 8am 4pm or 9am 5pmWe re looking for a Spanish Speaking Customer Service Advisor to join a collaborative and fast-moving international team based in Nottingham. You ll support a range of business customers, ensuring excellent service delivery across order management, logistics coordination, and after-sales care.This is a fantastic opportunity for someone fluent in Spanish and English who enjoys problem-solving, communicating with people from different backgrounds, and working in a team that values professionalism and positivity.Key Responsibilities Manage and process customer orders accurately and efficiently.Coordinate deliveries and returns, ensuring issues are resolved promptly.Communicate clearly with internal departments (credit control, planning, logistics, and sales) to ensure customer expectations are met.Build strong relationships with business clients, keeping them informed on product updates, availability, and promotions.Handle and resolve customer queries, ensuring the best possible outcome for both the client and the business.Prepare reports, update records, and assist with any customer-related data requests.Identify opportunities to improve service levels and operational processes. Skills and Experience Fluent in Spanish and English (both written and spoken).Previous ..... full job details .....