Spanish and English Speaking - Customer Care Adviser

Salary: £25,584 plus benefitsHours: 40 paid hours per week, 5 days a week between Monday - Sunday, shifts scheduled between 8:00am - 10:00pm. (8 hours per day, 8am - 4pm, 9am - 5pm, 10am-6pm, 11am-7pm on a two week rota supplied in advance) Hybrid working available after training period Overview We are seeking a passionate and energetic Spanish and English Speaking Customer Care Adviser to join our dynamic team and represent a prestigious global brand. This role is perfect for someone who thrives in a fast-paced environment, has a flair for delivering exceptional customer service, and is fluent in both Spanish and English.As a Customer Care Adviser, you will be the face and voice of the brand, handling customer queries via email and phone while maintaining a professional and friendly demeanor. If you are flexible, self-motivated, and have a positive attitude, we would love to hear from you. Responsibilities Respond to customer queries promptly and professionally via email and phone.Provide advice on products and services, including simple upselling where appropriate.Process new customer orders efficiently and accurately.Troubleshoot and resolve customer issues effectively.Contribute to the development and improvement of processes and ways of working.Perform administrative tasks as required.Foster a positive and collaborative team environment. Qualifications Proven experience in a fast-paced customer care environment with strong attention to detail.A confident and ..... full job details .....