German and English Speaking Customer Service Advisor Hybrid

We are recruiting for a permanent German and English Bilingual Customer Service Advisor to speak both German and English. Hybrid for London office Main Purpose of Customer Service Advisor role: Responding to English and German emails, answering English and German calls,Dealing with customer quires on our system and translating replies from English to German and German to English.To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German.You will be communicating directly with customers on the phone, by email, social media and live web chat. The Bilingual Customer Service Advisor will report into the German Team Leader.You should have: A natural ability to communicate and empathiseA confident and professional mannerA real willingness to help a customer with their challengeThe desire to have fun at work! Salary: £26,312 per annumLocation: Hybrid for London office Hours: 40 paid hours per week. Shifts: Monday - Saturday, based on a shift pattern. 8 hour shifts between the opening hours of 8am - 8pm. Rota provided 2 weeks in advance for easy planning. IIP Accredited Employergreat working culture of fun and sociable team environmentPension Scheme with Standard LifeEye test vouchers and discountsDiscounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)Involvement with local charities and fundraising daysCampaign specific benefits including ..... full job details .....