Software Trainer

Overview

Department:

Customer ExperienceEmployment Type:

Permanent - Full TimeLocation:

Milton KeynesCompensation:

£35,000 - £40,000 / yearDescription

Kinetic was founded in 1998 with one aim: to develop the most innovative software to help university accommodation and conferencing teams deliver the best student and customer experiences possible.Fast forward 25 years, and we are now the technology partner of choice to the worlds'' leading universities, colleges and accommodation providers.

We are ranked #1 on the APUC framework

for student accommodation management, conferencing and events management, and multifunctional management systems. Our big hairy audacious goal (BHAG) is to achieve £50m net revenue by 2032 and for every person in a university to experience a Kinetic product.We supply mission-critical software for over 350 customers worldwide, and we are trusted partners to over 80% of universities in the UK!Since 2015, Kinetic has been part of the Volaris Group. Volaris help strengthen and grow vertical market software companies so, like Kinetic, they become leaders in their industry.What will I be doing?

About the RoleWe’re looking for a confident, people-focused

Software Trainer

to join our Customer Experience team. You’ll deliver training that helps our customers get the best from our platform—whether that’s part of a brand-new implementation or helping power our customers to go even further.This is a role that blends training, consultancy, and customer advocacy. You’ll work across departments, build relationships with customers, and help them realise value at every stage of the journey.What You’ll Be DoingProject DeliveryBe the go-to for training during new implementations and projectsWork with Project Managers, Customer Experience Managers and Product Managers across the full customer lifecycleHelp shape how customers engage with and adopt our products through our popular ideas forumTraining and ImplementationDeliver training that clicks—remotely or on-site, depending on what fits. Travel is a necessity for this role across UK and IRE, and occasionally should the need arise to go overseas tooSupporting customers’ system setup, datasheet validation, and configuration for new software deploymentsManage your time and input into capacity planning alongside the team, ensuring you hit department and individual metrics whilst delivering valueCustomer AdvocacyGather meaningful customer feedback and share it with Product and Delivery teamsHelp influence future product direction by being the voice of the userBuild strong relationships that lead to real business outcomesFacilitationPull together people from across Kinetic to ensure great serviceSpot opportunities, follow up on actions, and make sure our service levels continue to go the extra mileWhat skills, knowledge and expertise do I need?

What You’ll Need to Succeed2+ years of experience as a Software Trainer (or in a similar training/delivery role)A people-first mindset and a passion for excellent customer experiencesGreat time management and attention to detail (especially around data)Confidence delivering sessions both in person and onlineStrong written and verbal communication skillsCuriosity and a love of solving problemsComfortable with tech and picking up new tools quicklyWhat other great things come with the role?

At Kinetic, we believe work should come with rewards that make a real difference. Here’s just a taste of what you can expect when you join us:25 days holiday (plus bank holidays) - with extra days the longer you’re with usTwo paid wellbeing days each year, with a budget to enjoy some time out with someone important to youEnhanced pension contributions to support your futureTwo paid days a year to give back through volunteering, charity work, or sustainability projects with our Green TeamSalary sacrifice schemes for electric vehicles and cycle-to-work24/7 access to our Employee Assistance Programme for confidential advice and supportA full annual health check to keep you at your bestA flexible benefits platform - from life assurance and learning opportunities to retail discounts and cinema ticketsA genuine people-first culture where your growth and wellbeing come firstPerformance-related bonus scheme to reward your contributionRegular socials - from team get-togethers to all-company celebrations, with each department owning a budget for their eventsThe opportunity to attend group conferences, away days and learning forums both in the UK and abroad - network with other talentWe’ve created a welcoming office environment, with well-stocked kitchens offering free breakfast, fresh fruit, hot and cold drinks, and a range of tuck shop goodies to keep you fuelled throughout the day.Kinetic is an equal opportunity employer, fostering diversity and committed to creating an inclusive environment for all ..... full job details .....