Software Trainer

Kinetic Milton Keynes, England, United KingdomJoin or sign in to find your next job

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Software Trainer

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KineticKinetic Milton Keynes, England, United Kingdom1 month ago Be among the first 25 applicantsJoin to apply for the

Software Trainer

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KineticGet AI-powered advice on this job and more exclusive features.Who We Are

We’reDepartment:

Customer Experience

Location:

Milton Keynes

Compensation:

£35,000 - £40,000 / year

Description

Who We Are

We’re

Kinetic —and we make the magic happen behind the scenes of student life.

For over 25 years, we’ve been building software that helps universities manage everything from student accommodation and conferencing to major campus events. Our products are trusted by more than 350 institutions across the UK, North America, and beyond, and we’re proud to play a role in how students live, connect, and experience university life.

But here’s the thing—we’re not just here to maintain. We’re here to innovate. We’re growing fast, building smarter tools, and shaking things up in a space that’s hungry for transformation.

We''re part of the

Volaris Group , under

Constellation Software Inc.— which means we’ve got global scale and long-term security, alongside startup-style freedom to try, test, and grow.

At Kinetic, You''ll Find

Real purpose (our software genuinely helps people every day)A culture that celebrates learning and experimentationLeaders who listen and teammates who’ve got your backHybrid working, flexibility, trust, and space to growAnd yes—socials, snacks, dual monitors, and proper coffee

About The Role

We’re looking for a confident, people-focused

Software Trainer

to join our Customer Experience team. You’ll deliver training that helps our customers get the best from our platform—whether that’s part of a brand-new implementation or helping power our customers to go even further.

This is a role that blends training, consultancy, and customer advocacy. You’ll work across departments, build relationships with customers, and help them realise value at every stage of the journey.

Key Responsibilities

What You’ll Be Doing

Project Delivery

Be the go-to for training during new implementations and projectsWork with Project Managers, Customer Experience Managers and Product Managers across the full customer lifecycleHelp shape how customers engage with and adopt our products through our popular ideas forum

Training and Implementation

Deliver training that clicks—remotely or on-site, depending on what fits. Travel is a necessity for this role across UK and IRE, and occasionally should the need arise to go overseas tooSupporting customers’ system setup, datasheet validation, and configuration for new software deploymentsManage your time and input into capacity planning alongside the team, ensuring you hit department and individual metrics whilst delivering value

Customer Advocacy

Gather meaningful customer feedback and share it with Product and Delivery teamsHelp influence future product direction by being the voice of the userBuild strong relationships that lead to real business outcomes

Facilitation

Pull together people from across Kinetic to ensure great serviceSpot opportunities, follow up on actions, and make sure our service levels continue to go the extra mile

Skills, Knowledge And Expertise

What You’ll Need to Succeed

2+ years of experience as a Software Trainer (or in a similar training/delivery role)

A people-first mindset and a passion for excellent customer experiences

Great time management and attention to detail (especially around data)

Confidence delivering sessions both in person and online

Strong written and verbal communication skills

Curiosity and a love of solving problems

Comfortable with tech and picking up new tools quickly

Benefits

What’s Cool About Working Here

You’ll work on real projects with real impact for our customer base

Flexpot benefits: build a package that works for you—gym, healthcare, learning and more, or simply take the cash value if you prefer.

Ongoing training, mentoring, and development pathways (you’ll never feel stuck)

? 25 days’ holiday + Bank Holidays + 2 wellbeing days + 1 charity day

Office shutdown over Christmas

Hybrid working with all the kit you need to succeed

Free breakfasts, great coffee, and dual-screen setups to help you deliver like a pro

Socials, snacks, game nights, and plenty of reasons to laugh at workSeniority level

Seniority level AssociateEmployment type

Employment type Full-timeJob function

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