We believe in better. And we make it happen.Better content. Better products. And better careers.Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.We turn big ideas into the products, content and services millions of people love.And we do it all right here at Sky.The Software Engineering Manager (ServiceNow) is responsible for developing and implementing solutions for incident management, problem management, change management, service request management, and other ITSM processes in ServiceNow. The manager will create and maintain technical documentation, including design specifications, configuration, and deployment guides and will lead a team of ServiceNow developers to implement and maintain the platform. Manager will also work directly with the ITSM Product Owner to provide technical guidance and support with requirements definition and validation for ITSM related solutions and processes. What you''ll do Lead the strategic development and implementation of ITSM automation solutions, incorporating ServiceNow platform to enhance the efficiency and effectiveness of IT service delivery and support. Manage and cultivate a team of ITSM Engineers, overseeing the design, construction, testing, and deployment of ITSM automation solutions. Collaborate with IT leaders, project managers, and stakeholders to identify automation opportunities, ..... full job details .....