Soft Services Manager

OverviewWe are looking for an experienced Soft Services Manager to support the Operations Team in the management of site-based cleaning operatives. Duties include staff inductions and training, liaising with recruitment agencies and completion of on-boarding paperwork. You will be responsible for the delivery of inductions and completion of Task Risk Assessment paperwork for cleaning operatives provided under COVID-19 banner, ensuring Mitie''s Health and Safety procedures are followed and encourage safe working practices. You will need to monitor the use of chemicals and materials utilised in Touch Point Cleaning (TPC) roles, dealing with any issues efficiently and in a professional manner, and referring to your line manager where appropriate.

Responsibilities

Deliver inductions and complete Task Risk Assessments for cleaning operatives.

Ensure compliance with Mitie Health and Safety procedures and promote safe working practices.

Monitor use of chemicals and materials in Touch Point Cleaning roles; address issues professionally and refer to line manager as needed.

Maintain and update service line documentation and demonstrate IT proficiency (Word, Excel, Workplace, PowerPoint, Merlin systems, Verisae).

Manage operational performance in line with client KPI requirements and reporting timelines.

Build relationships with Mitie service lines and Co-op stakeholders to support a ONE MITIE / ONE CO-OP service delivery approach.

Drive continuous improvement, client relationships, and cost efficiencies for client and Mitie.

Recruit, lead, and develop the team across service lines; manage finances to stay within budget.

Ensure adherence to safety management systems and advise on employment law, health and safety regulations.

Appraise team performance and document outcomes per company policy.

Qualifications and Skills

Previous supervisory experience in soft services is essential; experience across multiple service lines is beneficial.

Strong communication skills and the ability to adapt messaging for different audiences.

Solutions-oriented with the ability to propose and explain solutions to problems.

Proficient IT skills (MS Word, MS Excel, Presentations/PowerPoint) and the ability to multi-task, prioritise, and maintain confidentiality.

Full UK driving licence and willingness to use a company car if provided.

Health and safety knowledge across key service lines; ability to work to schedules and on own initiative.

Working arrangements and culture

Role supports Co-op locations including Head Office, Manchester; Heron House, Stratford-Upon-Avon; Aztec 650, Bristol; CLS John Banner House, Sheffield; East Links, Southampton; Sandbrook Park, Rochdale; Olympic Park, Salford.

Drive a culture of collaboration across Mitie service lines and Co-op colleagues for a unified service delivery approach.

Health and Safety

Always follow Group and company policies and procedures.

Report deficiencies in systems, equipment, or training to line management or via incident reporting systems.

Use equipment and PPE properly and in accordance with training.

NoteThis job description is intended to give an appreciation of the role and range of duties. Specific tasks and objectives will be agreed with the post holder; the description may be varied to reflect changes in the role or business ..... full job details .....