Soft Services Manager

Are you an experienced Soft Services Manager looking for your next challenge within Facilities Management? Do you thrive in client-facing environments where service excellence, commercial performance, and team leadership are equally important? We are recruiting for a Soft Services Manager to oversee a high-profile cleaning contract based in Cambridgeshire. This is an exciting opportunity to take ownership of a significant operation, lead a dedicated on-site team, strengthen client partnerships, and play a key role in securing future growth through additional service opportunities. The Role As Soft Services Manager, you''ll be responsible for the successful delivery of a large-scale cleaning contract, ensuring exceptional service standards while maintaining commercial performance. Key responsibilities include: Managing the day-to-day delivery of cleaning services, ensuring high standards of quality, compliance, and operational excellence. Driving contract performance through effective budget management, commercial control, and achievement of profitability targets. Building and maintaining strong client relationships while identifying opportunities to expand services and secure additional works. Leading, developing, and motivating on-site teams to deliver outstanding service and achieve performance objectives. Monitoring KPIs, implementing continuous improvement initiatives, and ensuring health and safety and compliance standards are consistently met. You To be ..... full job details .....