SME Account manager

Reference: 5046Location: Hemel Hempstead (Office-based with hybrid working available after training)Salary: 25,000 + commission after successful probationWe are seeking an SME Account Manager to join a growing and well-established business. This is an excellent opportunity for a customer-focused and detail-oriented individual looking to develop their career within a supportive and collaborative environment.The RoleThe SME Account Manager will be responsible for supporting business customers throughout the quotation, order processing and account management journey. Working closely with customers, suppliers and business partners, you will ensure opportunities are accurately tracked, enquiries are managed efficiently and excellent service is delivered throughout the customer lifecycle.You will join a friendly and motivated team, reporting directly to the Operations Manager and working closely with both sales and administrative colleagues.Key ResponsibilitiesManage customer enquiries, quotations and orders from initial enquiry through to completion.Liaise with customers, suppliers and business partners to obtain and verify relevant information.Track and manage opportunities across CRM platforms and internal systems.Process orders accurately while maintaining a high level of attention to detail.Deliver excellent customer service via telephone, email and other communication channels.Work collaboratively with sales and administration teams to ensure a seamless customer ..... full job details .....