Shops Multi Venue Manager

Description Lead, Inspire and Elevate Our Retail Experiences We''re looking for a passionate and driven Shops Manager to take the lead across a vibrant portfolio of retail venues at the heart of our resort. This is a role for someone who loves creating memorable guest experiences, thrives in a fast paced environment, and takes real pride in shaping high performing, engaging retail spaces. You''ll oversee an exciting mix of outlets - The Butlin''s Store, Mega Treats, Toy Box, Show Time Studio and The Hire Shop - each offering something unique to our guests. From toys and treats to merchandise, photography and equipment hire, you''ll bring consistency, creativity and commercial focus to every venue you lead. You will: Lead with passion, inspiring your teams across multiple venues to deliver exceptional service, strong retail standards and unforgettable guest interactions. Drive commercial success, using your retail expertise to grow sales, optimise stock integrity, reduce waste and deliver standout visual merchandising. Use insight to elevate performance, analysing NPS, sales mix, footfall, stock results and team data to make smart decisions that enhance both guest experience and commercial outcomes. Be a visible, hands on leader, coaching your teams in real time, setting clear expectations and ensuring every venue looks fantastic and operates safely and efficiently. KPIs • Guest NPS and retail shopping experience • eNPS and team engagement • Sales growth and category ..... full job details .....