Service Reception Manager

We are seeking a highly experienced Service Reception Manager on behalf of our client, a reputable family-run dealership based in Ipswich, Suffolk. The Service Reception Manager will oversee the daily operations of the service reception, ensuring exceptional customer service delivery and efficient workflow. This is an excellent opportunity for a professional with a strong automotive background, leadership skills, and a passion for delivering high standards of customer satisfaction. Benefits:Competitive annual salary of 45,000, with an OTE of approximately 48,000Long-term career development within a well-established businessStable and supportive team environmentMonday to Friday working hours, 8.30 am to 5.30 pmSaturday mornings on a rota basisSupportive company culture committed to service excellenceDuties:Lead and manage the Service Reception Manager team to deliver smooth daily operationsOversee customer bookings, appointments, and general communication to ensure high levels of satisfactionSupport and develop the Service Reception Manager team members to maximise performanceEnsure compliance with all company procedures, health and safety regulationsCoordinate with workshop and parts departments to maintain seamless workflowMonitor customer satisfaction levels and implement continuous improvementsMaintain professional standards and represent the dealership positively as a Service Reception ManagerRequirements:Proven experience as a Service Reception Manager, Service Manager, ..... full job details .....