Service Manager - Registry Service

Job Title: Service Manager - Registry ServiceLocation: Twickenham, Hybrid (4 days office / 1 day remote)Hourly rate 26.60 PAYE / 35.33 UMB Per HourContract Length: 3-month contract (possibility of extension)Working Pattern: Full Time, Monday - Friday, 36 hoursASAP Start About the RoleAs Registration Service Manager, you will oversee the delivery of statutory registration services including births, deaths, marriages, and civil partnerships. You''ll ensure compliance with legislation and General Register Office guidance, while driving service excellence and innovation.You will manage a team of Registration Officers and sessional staff, lead on performance reporting, and play a key role in developing new services and improving operational efficiency. This is a highly visible role with responsibility for ceremonies, stakeholder engagement, and service development. Key ResponsibilitiesLead daily operations of the Registration Service and deputise for the Head of Service.Ensure statutory compliance and high standards in registration and ceremonies.Manage staff recruitment, training, rotas, and performance.Prepare annual performance reports and implement strategies to meet KPIs.Oversee venue licensing, secure stock management, and financial procedures.Handle escalated complaints and Member enquiries.Promote service development and income generation through innovation. About YouWe''re looking for someone with:Strong knowledge of registration services and relevant legislation.Proven ..... full job details .....