Customer Service Manager

Customer Service Manager (Turkish Speaking) - LondonPrestigious Residential Developer Luxury Development + Multi-Site Support Circa 60k Package (Basic + Car Allowance + Bonus)An award-winning residential developer is seeking a Turkish-speaking Customer Service Manager to join their team, primarily based at a luxury development in London with additional support provided across their portfolio of high-end sites.This newly created role has been established due to increasing demand from Turkish-speaking customers and offers an exciting opportunity to work on some of London''s most prestigious residential developments.The Role: As Customer Service Manager, you will be responsible for managing the customer journey from legal completion through to the end of the warranty period, ensuring exceptional service delivery and quality standards are maintained.Key Responsibilities:Manage customer relationships from legal completion through warranty periodConduct quality inspections and property de-snags using electronic systemsHandle post-completion defects and coordinate with contractors for prompt resolutionAttend customer handovers and demonstrate home features and appliancesProvide Turkish language support to customers across all developmentsMaintain accurate records on CRM systemsIdentify defect trends and collaborate with project teamsMonitor site and estate areas to maintain quality standardsWhat We''re Looking For:Fluent Turkish speaker (written and verbal) - ..... full job details .....