Service Manager

We are currently recruiting for a highly motivated and experienced Service Manager to join a well-established dealership in Cambridge. This is an excellent opportunity for a skilled professional to lead the service department, enhance customer satisfaction, and contribute to the ongoing success of the business.
Our client is seeking a Service Manager who can effectively manage a dedicated team, oversee workshop operations, and ensure the delivery of high-quality vehicle repairs. The successful individual-will promote a positive working environment, develop efficient service strategies, and meet business targets within a reputable dealership setting in Cambridge.

Benefits-of the Service Manager:

• Competitive basic salary of -45,000 with an OTE of -67,000
• 33 days holiday, including bank holidays, to enjoy time off
• Company car scheme
• Industry-leading family-friendly policies supporting work-life balance
• Company pension scheme
• Ongoing training and development opportunities
• Cycle-to-work scheme
• Access to 24/7 healthcare professionals for support and advice
• Paid community volunteer days
• Share purchase scheme for long-term financial planning
• Retail discounts on vehicles, servicing, and accessories

Duties-of the Service Manager:

• Lead, motivate, and support the service team to deliver outstanding customer service
• Oversee workshop operations to ensure efficiency, profitability, and health & safety compliance
• Manage all service bookings, ensuring customer expectations are exceeded
• Maintain high standards of vehicle repairs and service quality
• Implement and develop department strategies to meet all targets
• Build and sustain strong customer relationships to encourage loyalty
• Conduct performance appraisals and identify training needs within the team
• Collaborate with the aftersales team to maximise revenue opportunities
• Stay informed of manufacturer guidelines, industry developments, and best practices

Requirements of the Service Manager:

• Proven experience as a Service Manager or in a similar senior role in the motor trade
• Strong leadership, team management, and organisational skills
• Excellent communication abilities
• Full UK driving licence
• Working knowledge of vehicle diagnostics, repairs, and customer service standards
• Ability to meet targets and drive performance within the service department

Contact Danielle Axtell-Carty, Automotive Recruitment Specialist at Perfect Placement covering Cambridge and Cambridgeshire, today to discover more about this fantastic opportunity.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don''t settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.

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