Service Manager - Hinckley

Experienced Service ManagerLocation: HinckleySalary: 40,000 - 45,000 basic + Company CarOTE: 43,000 - 48,000We are looking for an experienced Service Manager to lead and develop a busy service operation from our Hinckley depot. This is a fantastic opportunity for an operationally focused leader with experience gained within plant, agricultural machinery, forklift or similar engineering-led environments.This role is ideal for someone who is a strong people manager, commercially aware and passionate about improving service delivery. We are looking for a proven leader who can manage performance, customers, and business outcomes within an engineering environment.Key ResponsibilitiesLead, motivate, and develop a service team of 21, ensuring high standards of performance, quality, and productivity.Manage day-to-day service operations including planned maintenance, repairs, breakdown response, and customer support.Take ownership of departmental budgets, controlling costs and supporting business profitability targets.Review service reports, financial data, and performance information to identify improvements and opportunities.Manage key customer relationships, acting as the main point of contact and ensuring excellent service delivery.Oversee service contracts, ensuring customer expectations, SLAs, and KPIs are consistently achieved.Monitor and improve departmental performance through KPI tracking, reporting, and continuous improvement initiatives.Drive improvements in operational ..... full job details .....