Service Manager

ROLE TITLE: Service Manager - Data Analytics
LOCATION: London - Hybrid
CLEARANCE: Must have 5 years continuous UK residency. The ideal candidate will have active SC Clearance or be eligible to undergo SC Clearance.

We are actively looking to secure a Defect Manager to join Experis.
Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.
Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is very personal, with both our clients and our own employees. We are passionate about training, technology and career development.

Role Summary
We are seeking a highly organised and proactive Service Manager to support programme delivery and service coordination within a healthcare/digital health environment. The successful candidate will work closely with multidisciplinary teams to track progress, maintain accurate reporting, and ensure issues are identified and escalated in a timely manner. Strong communication, coordination, and analytical skills are essential.

Key Responsibilities
Project Management / Coordination

• Proven experience managing or coordinating projects, ideally in healthcare or digital health settings.
• Ability to manage multiple tasks, track progress, prioritise effectively, and meet deadlines.
• Strong delivery coordination across teams and workstreams.

Strong Communication and Interpersonal Skills

• Excellent verbal and written communication skills.
• Ability to engage effectively with multidisciplinary teams.
• Confidence building trust and working relationships at all levels.

Business Analysis Skills

• Strong ability to analyse data, identify patterns, and interpret information.
• Ability to support clinical safety assessments and reporting.
• Clear and accurate documentation and reporting.

Problem Solving Skills

• Solution-oriented mindset with a structured approach to issue resolution.
• Ability to identify problems, ask the right questions, and escalate concerns appropriately.
• Strong judgement when handling risks, blockers, and dependencies.

Benefits Include:

• Contributory pension scheme
• Employee Assistance Program
• Medical and Dental cover
• 22 days holiday + bank holidays
• Maternity Pay/Shared Parental leave and paternity leave
• Sick pay

Suitable Candidates should submit CVs in the first instance.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.