Service Improvement Business Analyst

About the RoleI am seeking a skilled and proactive Business Analyst to provide expert analysis and process improvement support across Housing Improvement Programme (HIP) workstreams. This role will play a key part in enhancing service delivery across areas such as safety, quality, compliance, repairs, voids/lettings, leasehold, and tenancy management.You will translate complex regulatory and operational requirements into clear, efficient processes and controls, ensuring compliance, improved performance, and a high standard of customer satisfaction.Key ResponsibilitiesProvide expert business analysis and process improvement support across multiple housing-related workstreams, including safety, quality, compliance, repairs, voids/lettings, leasehold, and tenancy management.Translate regulatory and operational requirements into clear, practical processes, ensuring compliance and service efficiency.Stay informed on emerging regulations, risks, and innovations, providing professional advice and recommendations to senior stakeholders including the Executive Head of Housing, Portfolio Holder, and Executive team.Gather, document, and analyse business requirements, turning complex needs into workable, solution-focused outcomes.Design and improve compliance-related processes (e.g. gas, electrical, fire safety, water hygiene, asbestos, lifts) in line with statutory requirements.Map and optimise end-to-end processes for repairs, voids, and other key services, identifying opportunities ..... full job details .....