Service Improvement Business Analyst

About the Role

I am seeking a skilled and proactive Business Analyst to provide expert analysis and process improvement support across Housing Improvement Programme (HIP) workstreams. This role will play a key part in enhancing service delivery across areas such as safety, quality, compliance, repairs, voids/lettings, leasehold, and tenancy management.

You will translate complex regulatory and operational requirements into clear, efficient processes and controls, ensuring compliance, improved performance, and a high standard of customer satisfaction.

Key Responsibilities

• Provide expert business analysis and process improvement support across multiple housing-related workstreams, including safety, quality, compliance, repairs, voids/lettings, leasehold, and tenancy management.
• Translate regulatory and operational requirements into clear, practical processes, ensuring compliance and service efficiency.
• Stay informed on emerging regulations, risks, and innovations, providing professional advice and recommendations to senior stakeholders including the Executive Head of Housing, Portfolio Holder, and Executive team.
• Gather, document, and analyse business requirements, turning complex needs into workable, solution-focused outcomes.
• Design and improve compliance-related processes (e.g. gas, electrical, fire safety, water hygiene, asbestos, lifts) in line with statutory requirements.
• Map and optimise end-to-end processes for repairs, voids, and other key services, identifying opportunities to improve efficiency, cost control, and turnaround times.
• Support the implementation of compliance policies and develop monitoring tools to support assurance and reporting.
• Undertake independent validation of performance data to ensure accuracy and reliability.
• Develop and maintain performance dashboards (e.g. Power BI - desirable) to support data-driven decision making.

Person Specification

Essential:

• Proven experience in business analysis and process improvement.
• Strong ability to interpret and translate complex regulatory or operational requirements.
• Experience of process mapping and workflow optimisation.
• Analytical mindset with strong problem-solving skills.
• Excellent stakeholder engagement and communication skills.
• Experience working with performance data and reporting.

Desirable:

• Experience within housing, public sector, or regulated environments.
• Knowledge of housing compliance areas (e.g. gas, fire safety, asbestos, etc.).
• Experience using Power BI or similar data visualisation tools.

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