Service Improvement Advocate

Service Improvement Advocate Exeter, Weston-super-Mare or Tolvaddon (Hybrid Working) £33,163 per annum 37 hours per week, Monday-Friday Fixed-Term Contract until February 2027 Do you have experience handling customer complaints and a passion for improving services? We''re looking for a Service Improvement Advocate to help drive positive change by resolving complex customer issues and using feedback to improve service delivery. Key Responsibilities: Manage customer feedback, complaints and compliments professionally and efficiently Investigate complex cases, gather evidence and work with colleagues to achieve positive outcomes Promote best practice in complaint handling and customer service standards Identify trends and root causes to support continuous service improvement Develop improvement plans that enhance the customer experience What We''re Looking For: Experience managing customer complaints or escalated customer enquiries Strong customer service background Excellent communication, investigation and problem-solving skills Ability to build positive relationships across teams Organised, resilient and able to manage a varied workload Desirable: Knowledge of social housing Experience producing reports and monitoring performance Business Administration or Customer Service qualification Experience using booking or scheduling systems This is a fantastic opportunity to join a customer-focused organisation where you''ll play a key role in improving services and making a real ..... full job details .....