£33163 per annum
About the Role
The Service Improvement Advocate in Exeter is a fixed-term contract role until February 2027, offering £33,163 per annum for 37 hours weekly, Monday to Friday, with hybrid working available. The position involves professionally managing customer feedback, complaints, and compliments, investigating complex cases, and gathering evidence to resolve issues. You will collaborate with colleagues to achieve positive outcomes, promote best practice in complaint handling, and identify trends or root causes that support ongoing service development. This contract/interim placement suits someone with experience addressing customer concerns and a genuine commitment to enhancing service delivery. Working closely with internal teams, you will ensure feedback translates into tangible improvements.
££ Service Improvement Advocate ££
££ Exeter, Weston-super-Mare or Tolvaddon (Hybrid Working)
££ £33,163 per annum
££ 37 hours per week, Monday–Friday
££ Fixed-Term Contract until February 2027
Do you have experience handling customer complaints and a passion for improving services£ We''re looking for a Service Improvement Advocate to help drive positive change by resolving complex customer issues and using feedback to improve service delivery.
Key Responsibilities:
££ Manage customer feedback, complaints and compliments professionally and efficiently
££ Investigate complex cases, gather evidence and work with colleagues to achieve positive outcomes
££ Promote best practice in complaint handling and customer service standards
££ Identify trends and root causes to support continuous service improvement
££ Develop improvement plans that enhance the customer experience
What We''re Looking For:
£ Experience managing customer complaints or escalated customer enquiries
£ Strong customer service background
£ Excellent communication, investigation and problem-solving skills
£ Ability to build positive relationships across teams
£ Organised, resilient and able to manage a varied workload
Desirable:
£ Knowledge of social housing
£ Experience producing reports and monitoring performance
£ Business Administration or Customer Service qualification
£ Experience using booking or scheduling systems
This is a fantastic opportunity to join a customer-focused organisation where you''ll play a key role in improving services and making a real difference.
££ Apply now with your CV or call Carol on 07375 412872 for more information.
#CustomerServiceJobs #ComplaintsHandler #ServiceImprovement #HousingJobs #ExeterJobs #WestonSuperMareJobs #HybridWorking #HiringNow
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