Service Desk Team Leader

Service Desk Team Leader Lead a busy IT support function where ticket flow, client communication and team performance matter. This role suits someone with service desk leadership or dispatch experience, strong IT support knowledge and Freshservice proficiency. If you''ve also worked in the following roles, we''d also like to hear from you: IT Service Desk Manager, Service Desk Manager, Helpdesk Team Leader, IT Support Team Leader, Technical Support Team Leader, Service Desk Lead, Helpdesk Manager, Support Desk Team Leader Benefits include private healthcare after probation, a pension from day one, 40% off gym membership and a birthday day off. SALARY: £45,000 to £50,000 per annum (depending on experience) + Benefits LOCATION: Hybrid / 3 days in the City of London office (Faringdon / Chancery Lane EC1N) and 2 days working from home JOB TYPE: Full-Time, Permanent JOB OVERVIEW This is an excellent opportunity for a Service Desk Team Leader to influence a growing IT support function within a collaborative technology consultancy. Acting as the central hub for support requests, the Service Desk Team Leader will coordinate ticket flow, client updates, escalations and incident handling against SLAs. The Service Desk Team Leader also supports team performance through coaching, reviews, absence management and process improvement, helping maintain responsive, accountable service. DUTIES Your duties as the Service Desk Team Leader include: Ticket Prioritisation and Dispatch: ..... full job details .....