Service Desk Manager

Customer Service ManagerChelmsford, Essex 40,000 - 45,000 per annum40 hours per week (Flexible) An exciting opportunity has arisen for an experienced Customer Service Manager to join a growing business where you can truly make an impact. This is a pivotal role at the heart of the organisation, where you will take ownership of service operations, driving efficiency, improving processes, and implementing meaningful change. You will play a key part in ensuring smooth day to day delivery while continuously enhancing performance and customer experience. What you will be doing:Overseeing and coordinating day to day service operationsManaging a team of 5 customer service advisorsManaging workloads, schedules, and performance to maximise efficiencyConducting reviews, and regular one to one meetingsProviding coaching and training where neededDealing with escalated requests and complaintsActing as a key link between teams to ensure seamless communicationIdentifying areas for improvement and implementing positive changeAbout you:Previous experience in a Service Manager, Operations, or Planning roleA confident decision maker who thrives in a fast paced environmentProven ability to implement change and improve processesHighly organised, resilient, and solutions focusedStrong communication skills with a customer first approach Please Note: No on-site parking, but excellent public transport links nearby.Office Angels is an employment agency and business. We are an equal-opportunities ..... full job details .....