Service Desk Analyst

Why GandTGardiner and Theobald is an independent construction and property consultancy committed to providing world class service to our clients. Our dedicated team of over 1,300 people delivers Cost Management, Project Management and Specialist Consultancy services from a network of UK and US offices bound by a common purpose to build a better tomorrow.We define our success by the value we create for our clients, the fulfilling careers we build for our people and our contribution to the communities we work in. Our own long-term business performance aligns profit with purpose, taking social and environmental responsibility for our actions and the legacy we leave behind.People are central to our mission. Rewarding individuals based on their unique abilities, talent and hard work, we believe in the quality of experiences and investing in a collaborative culture where all can thrive. About the RoleWe are recruiting an experienced Service Desk Analyst to join our IT Service Desk team, supporting approximately 1,400 users across the UK.This is a hands-on first and second-line support role covering Windows devices, Microsoft 365, identity, mobile devices and end-user infrastructure.Alongside handling day-to-day Service Desk requests, you will take ownership of more complex technical issues, provide escalation support to other Analysts and work closely with specialist IT teams where further investigation is required.Key Responsibilities:Providing first and second-line technical ..... full job details .....