Service Desk Engineer

Service Desk EngineerFully On-Site - Milton Keynes Office£30,000 - £35,000 + Bonus and BenefitsWe''re looking for a Service Desk Engineer to join our dynamic team and be part of a leading international technology provider. You will be working with a wide variety of customers in a diverse number of sectors including Finance, Manufacturing and Retail.This is a fantastic opportunity to be part of a highly collaborative, forward-thinking technology organisation where your work directly contributes to keeping critical systems running smoothly for our customers. Every day brings new challenges, new technologies, and the chance to make a real impact.In this role, you''ll manage incidents from start to finish, ensuring tickets are logged, prioritised and resolved within agreed SLAs. You''ll work closely with technical teams, partners and customers, providing regular service reporting while helping to deliver an outstanding managed service experience.Experience Required:Must have IBM Infrastructure / Environment background experienceExperience in a Service Desk, Operations or Managed Services environmentKnowledge of ticketing systems (JIRA ideally) and 1st line support processesStrong Microsoft 365 skillsExcellent communication, organisation and problem-solving abilitiesA proactive, customer-focused approach with great attention to detailAbility to work independently and as part of a collaborative teamIf you''re looking for a role where no two days are the same, where you can make a ..... full job details .....