IT Service Desk - Managed Services

Role: IT Service Desk - Managed ServicesLocation: Site based in Milton KeynesSalary £30,000 to £35,000 plus BonusA leading international technology solutions provider is looking for an IT Service Desk Operative to join its Cloud Management Centre team. Working across sectors including Finance, Manufacturing and Retail, this role sits at the heart of service delivery-owning incidents from initial logging through to resolution while ensuring SLA performance and an exceptional customer experience. Key responsibilities include:Managing and progressing service tickets through to closureProviding 1st line support and coordinating incident escalations and change requestsWorking with technical teams, customers, partners and vendors to drive resolutionSupporting remote monitoring operations and service desk administrationProducing service performance reports and customer insightsMaintaining accurate records, documentation and reporting The ideal candidate will have:4 years or more experience in Service Desk, Incident Management or Managed Services environmentsKnowledge of ticketing systems and 1st line support processesStrong Microsoft 365 skillsExcellent communication, organisation and stakeholder management abilitiesA proactive, self-driven approach with strong attention to detail To be considered for this role you must live wihtin a daily commutable distance of Milton Keynes.Security Clearance is required for this position (or willingness to undergo clearance). This is an ..... full job details .....