Service Desk Engineer

Role: Service Desk Engineer Location: Nottingham Working Arrangement: Full-time office-based for the first month, then hybrid 3 days in the office and 2 days from home Salary: Up to £28,000 Are you someone who enjoys being the person people come to when their technology isn t working? Do you have a good understanding of Windows and Microsoft 365, enjoy troubleshooting problems and take pride in providing good customer service? If so, this could be a great opportunity to join an established IT team as a Service Desk Engineer. You ll be the first point of contact for IT issues and requests across the business, helping users over the phone, by email and face-to-face. You ll deal with a variety of day-to-day technical queries, from password resets and account management through to hardware, software and application issues. You ll log and manage tickets accurately, making sure issues are documented properly and dealt with within agreed SLAs. Where something is more complex, you ll know when to investigate further and when to escalate it to another member of the IT team. The role will also involve helping with new hardware and software setups, device onboarding and monitoring automated systems. You ll have the opportunity to contribute to knowledge base articles, user guides and training materials, as well as helping new starters get up to speed with the technology they need. You ll ideally have previous experience in a Service Desk or similar IT support role, although the ..... full job details .....