Service Desk Engineer

Service Desk Engineer

-30,000

London (100% On-site, 5 days per week)

A large firm is looking for an experienced Service Desk Engineer to join their IT team on a permanent basis. You will join an elite IT Service Desk team. This role is a prime opportunity to build a high-caliber professional background, serving as a key point of contact for daily technical issues, system configurations, and enterprise infrastructure management.

In this role, you will deliver vital first-level support, focusing on system availability, fast ticket resolution, and exemplary customer care:

• Ticket Management: Logging, tracking, and resolving incidents end-to-end using Jira Service Desk.
• Identity & Access Management: Administering user profiles, lockouts, provisioning, and permissions in Active Directory and Azure AD.
• Infrastructure & Admin: Performing basic system diagnostics and administration within a Windows Server environment.
• Modern Workplace Support: Troubleshooting hardware, peripherals, Office 365, and MS Intune.
• Lifecycle Management (JML): Handling the Joiners, Movers, Leavers process-imaging, configuring, and deploying laptops and mobile devices.
• Documentation: Contributing to internal knowledge bases and Standard Operating Procedures (SOPs).

Essential Skills

• Jira
• Windows-Server
• Active-Directory
• Office365
• Intune

-30,000 | London (100% On-site, 5 days per week)

If you are an experienced Service Desk individual looking for a new role then this could be the perfect opportunity for you. If this seems of interest to you then please apply directly to the AD or send CVs to (url removed)

Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.