Service Desk Team Leader

Service Desk Team LeaderA Service Desk Team Leader is required to manage IT support tickets, SLAs, engineers and client communication within a fast-paced technology consultancy.If you''ve also worked in the following roles, we''d also like to hear from you: IT Service Desk Team Leader, IT Support Team Leader, Helpdesk Team Leader, Technical Support Team Leader, IT Helpdesk Team Leader, IT Helpdesk Manager, Service Desk Supervisor, IT Support Supervisor, Help Desk Manager, Service Desk Coordinator, Helpdesk Supervisor, Service Desk ManagerSALARY: £45,000 to £50,000 per annum + BenefitsLOCATION: Hybrid. Working 3 days from the City of London office (Faringdon / Chancery Lane EC1N) and 2 days from homeJOB TYPE: Full-Time, PermanentJOB OVERVIEWWe have a fantastic new job opportunity for a Service Desk Team Leader to join a growing IT support team within a technology consultancy.As the Service Desk Team Leader you will act as the central hub for incoming support requests, ensuring tickets are prioritised, assigned, progressed and resolved in line with service level agreements.The Service Desk Team Leader will also support incident handling, client communication, reporting, process improvement and day-to-day team leadership, including coaching, performance reviews and escalation management.This role would suit someone organised, customer-focused and confident working in a fast-paced service desk environment where clear communication, accountability and service quality ..... full job details .....