Service Desk Engineer

Service Desk Engineer Work Model: RemoteSalary: £40k - £45k (Depending on experience to date)Time/Shifts: Between Monday to Friday OR Saturday to Monday About the Role A great opportunity for an experienced, customer-focused Senior Service Desk Engineer to join a growing MSP supporting a mix of on-premises and Azure customer environments. As Senior Service Desk Engineer, you''ll need a genuine passion for problem-solving and a customer-first mindset, comfortable balancing hands-on troubleshooting with longer-term project and delivery work. This is a varied role - some days you''ll be deep in a live incident, others you''ll be documenting fixes or helping plan a customer deployment. You''ll act as a key point of contact on the service desk, handling critical tickets, escalations and change requests. Strong written and verbal communication is essential, along with a collaborative approach - you''ll be working closely with the wider support team and helping strengthen relationships with customers. Key Responsibilities Reporting to the Service Desk Manager, as part of a four-person engineering team, the Senior Service Desk Engineer will: Act as technical point of contact for incidents and service requests Own major incidents end-to-end across Azure and on-prem infrastructure, from triage through resolution and post-incident review Investigate root causes of recurring or high impact issues and deliver permanent fixes, not workarounds Review and implement customer environment ..... full job details .....