Service Desk Engineer (Level 1)

Level 1 Service Desk EngineerSalary: £30,000 - £35,000 Home-based (UK) Commutable to Godalming (GU7) and Heathrow Office attendance: 1 week per month (Surrey) Full-time 37.5 hours per week Rotating shifts (Mon-Fri)About the RoleA growing IT managed services provider is seeking a Level 1 Service Desk Engineer to join its support team. This is a remote-first role working within a structured L0/L1/L2 support environment, acting as the first point of contact for end-user IT issues.You''ll handle a wide range of technical queries, from everyday user support to more detailed troubleshooting, while gaining exposure to enterprise-level Microsoft technologies and cloud environments.The role is ideal for someone who is customer-focused, technically curious, and looking to build a long-term career in IT support within a fast-paced MSP environment.Key ResponsibilitiesProvide remote IT support via phone, email, and remote toolsTroubleshoot Windows, Microsoft 365, devices, printers, and basic networking issuesLog, manage, and resolve tickets with accurate documentationEscalate complex issues to 2nd/3rd line support teamsSupport Microsoft 365, Entra ID, and Intune administrationAssist with onsite support visits and project work when requiredMaintain and update knowledge base documentationEnsure SLA targets and service quality standards are metIdentify and escalate potential security incidentsTechnical EnvironmentWindows Desktop and Windows ServerMicrosoft 365Microsoft Entra IDMicrosoft ..... full job details .....