Service Desk Engineer (Level 1)

Level 1 Service Desk Engineer Salary: £30,000 - £35,000 Home-based (UK) | Commutable to Godalming (GU7) andamp; Heathrow Office attendance: 1 week per month (Surrey) Full-time | 37.5 hours per week | Rotating shifts (Mon-Fri) About the Role A growing IT managed services provider is seeking a Level 1 Service Desk Engineer to join its support team. This is a remote-first role working within a structured L0/L1/L2 support environment, acting as the first point of contact for end-user IT issues.You''ll handle a wide range of technical queries, from everyday user support to more detailed troubleshooting, while gaining exposure to enterprise-level Microsoft technologies and cloud environments.The role is ideal for someone who is customer-focused, technically curious, and looking to build a long-term career in IT support within a fast-paced MSP environment. Key Responsibilities Provide remote IT support via phone, email, and remote toolsTroubleshoot Windows, Microsoft 365, devices, printers, and basic networking issuesLog, manage, and resolve tickets with accurate documentationEscalate complex issues to 2nd/3rd line support teamsSupport Microsoft 365, Entra ID, and Intune administrationAssist with onsite support visits and project work when requiredMaintain and update knowledge base documentationEnsure SLA targets and service quality standards are metIdentify and escalate potential security incidents Technical Environment Windows Desktop andamp; Windows ServerMicrosoft ..... full job details .....