Service Desk Engineer

Service Desk Engineer (Contract) Location: Gloucester (Office-Based)Contract: 3 9 MonthsRate: £160 £180 per day (Inside IR35)Hours: Full-Time, Monday to Friday About the Company Our client is a well-established public sector organisation delivering essential services to thousands of people across the region. Technology plays a vital role in supporting frontline services and internal operations, with ongoing investment in digital transformation, modern workplace technologies and IT service improvements. They are looking for a Service Desk Engineer to join their IT team on an initial 3 9 month contract, providing first-class technical support to a diverse user base. The Opportunity This is an excellent opportunity to join a busy and collaborative IT Service Desk where you''ll be the first point of contact for IT support, helping colleagues resolve technical issues and ensuring critical systems remain operational. Working in a modern Microsoft environment, you''ll gain exposure to a broad range of technologies while contributing to service improvement initiatives and maintaining high levels of customer satisfaction. What You''ll Do: Provide 1st line IT support via phone, email and remote support tools Log, prioritise and resolve incidents and service requests Support Windows 10/11, Microsoft 365 and Active Directory environments Troubleshoot hardware, software and network connectivity issues Manage user accounts, password resets and access requests Escalate more complex issues ..... full job details .....