IBM i Service Desk Technical Consultant

IBM i Service Desk Technical ConsultantMilton Keynes/Hybrid£40,000Are you an experienced IBM Power i (IBM i/AS400) Technical Consultant looking for your next challenge?Join our expert Service Desk team and support enterprise customers across finance, manufacturing and retail.You''ll provide proactive monitoring, technical consultancy and 1st/2nd line support, ensuring business-critical IBM i environments remain secure, resilient and performing at their best.What your day to day looks like: Deliver remote technical support for IBM i managed services customersManage incidents through to resolutionSupport backups, HA, DR, patching and upgradesProactively monitor and optimise customer environmentsWork closely with customers and internal technical teams to deliver exceptional service What we need from you: 4+ years'' experience in a senior Service Desk or Operations roleStrong IBM Power i/IBM i administration skillsExperience with enterprise infrastructure, managed services and ticketing systemsExcellent communication, troubleshooting and customer service skills Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided ..... full job details .....