Service Desk Engineer

Service Desk Engineer - London3 month contract£350 - £375 p/d - outside IR35 Working with a well-known and public-facing organisation of circa 2000 IT end-users and multiple sites across the country, you''ll be part of a small team supporting users and resolving technical issues spanning all end-user-computing, infrastructure, business systems, telephony etc. across multiple sites. You will be working within a small and friendly IT team of very capable individuals dealing with tickets logged from internal users and resolving or escalating when required. It''s a busy environment where you''ll be given the opportunity to rapidly progress your technical exposure. Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services. You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure. Good understanding of networking would be a bonus. Core responsibilities:Provide first point of contact technical IT support - both remotely and physicallySupport projects as required, such as a current laptop build and deployment projectEnsuring that issues are being resolved in accordance to SLA''s and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool.Respond to service requests including resetting passwords, ..... full job details .....